الخميس، 2 أغسطس 2012

AMADEUS AUTOMATED REFUNDS



AMADEUS AUTOMATED REFUNDS
AMADEUS
AUTOMATED
REFUNDS
Training Manual
April 2010



Amadeus Automated Refunds
2
INDEX
AMADEUS AUTOMATED REFUNDS ----------------------------------------------------------------------------------------------------- 4
FEATURES ----------------------------------------------------------------------------------------------------------------------------------- 4
BENEFITS------------------------------------------------------------------------------------------------------------------------------------- 4
EXPLANATION---------------------------------------------------------------------------------------------------------------------------------- 5
REFUND RECORD UPDATION CRYPTIC ENTRIES--------------------------------------------------------------------------------- 6
REFUND RECORD MANUAL UPDATE ENTRIES------------------------------------------------------------------------------------- 7
PASSENGER NAME-------------------------------------------------------------------------------------------------------------------- 7
DATE OF ISSUE------------------------------------------------------------------------------------------------------------------------- 7
ADD DOCUMENT RANGE------------------------------------------------------------------------------------------------------------ 8
DELETE DOCUMENT RANGE------------------------------------------------------------------------------------------------------- 8
ADD CHECK DIGIT --------------------------------------------------------------------------------------------------------------------- 9
ADD DOCUMENT COUOPNS ------------------------------------------------------------------------------------------------------- 9
DELETE DOCUMENT COUOPNS -------------------------------------------------------------------------------------------------10
DOCUMENT TYPE---------------------------------------------------------------------------------------------------------------------10
ITINERARY TYPE ----------------------------------------------------------------------------------------------------------------------11
FARE PAID-------------------------------------------------------------------------------------------------------------------------------11
FARE USED------------------------------------------------------------------------------------------------------------------------------12
COMMISSION ---------------------------------------------------------------------------------------------------------------------------12
CANCELLATION PENALTY ---------------------------------------------------------------------------------------------------------13
CANCELLATION PENALTY COMMISSION -------------------------------------------------------------------------------------13
MISCELLANEOUS FEE---------------------------------------------------------------------------------------------------------------14
ADD TAX FOR REFUND -------------------------------------------------------------------------------------------------------------14
UPDATE EXISTING TAX -------------------------------------------------------------------------------------------------------------15
DELETE TAX ----------------------------------------------------------------------------------------------------------------------------15
TOUR CODE-----------------------------------------------------------------------------------------------------------------------------16
NET REFUND ---------------------------------------------------------------------------------------------------------------------------16
FORM OF PAYMENT------------------------------------------------------------------------------------------------------------------17
FORM OF PAYMENT AMOUNT----------------------------------------------------------------------------------------------------18
REMARKS--------------------------------------------------------------------------------------------------------------------------------18
ORIGINAL ISSUE-----------------------------------------------------------------------------------------------------------------------18
FULL REFUNDS -------------------------------------------------------------------------------------------------------------------------------19
STEP1 -------------------------------------------------------------------------------------------------------------------------------------19
STEP 2 ------------------------------------------------------------------------------------------------------------------------------------19
STEP 3 ------------------------------------------------------------------------------------------------------------------------------------19
FULL REFUND EXAMPLES-------------------------------------------------------------------------------------------------------------21
PUBLISHED FARE FULL REFUND ---------------------------------------------------------------------------------------------------21
STEP1 -------------------------------------------------------------------------------------------------------------------------------------22
STEP2 -------------------------------------------------------------------------------------------------------------------------------------22
STEP 3 ------------------------------------------------------------------------------------------------------------------------------------22
STEP 4 ------------------------------------------------------------------------------------------------------------------------------------23
STEP 5 ------------------------------------------------------------------------------------------------------------------------------------23
NET FARE FULL REFUND --------------------------------------------------------------------------------------------------------------24
STEP 1 ------------------------------------------------------------------------------------------------------------------------------------24
STEP 2 ------------------------------------------------------------------------------------------------------------------------------------25
STEP 3 ------------------------------------------------------------------------------------------------------------------------------------25
STEP 4 ------------------------------------------------------------------------------------------------------------------------------------26
STEP 5 ------------------------------------------------------------------------------------------------------------------------------------26
STEP 6 ------------------------------------------------------------------------------------------------------------------------------------26
PARTIAL REFUNDS --------------------------------------------------------------------------------------------------------------------------27
PARTIAL REFUNDS EXAMPLES------------------------------------------------------------------------------------------------------27
PUBLISHED FARE PARTIAL REFUND ----------------------------------------------------------------------------------------------27
STEP1 -------------------------------------------------------------------------------------------------------------------------------------28
STEP 2 ------------------------------------------------------------------------------------------------------------------------------------28
STEP 3 ------------------------------------------------------------------------------------------------------------------------------------29
STEP 4 ------------------------------------------------------------------------------------------------------------------------------------29
STEP 5 ------------------------------------------------------------------------------------------------------------------------------------30
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Amadeus Automated Refunds
3
STEP 6 ------------------------------------------------------------------------------------------------------------------------------------30
STEP 7 ------------------------------------------------------------------------------------------------------------------------------------31
STEP 8 ------------------------------------------------------------------------------------------------------------------------------------31
STEP 9 ------------------------------------------------------------------------------------------------------------------------------------31
NET FARE PARTIAL/HALF REFUNDS-----------------------------------------------------------------------------------------------32
STEP1 -------------------------------------------------------------------------------------------------------------------------------------32
STEP 2 ------------------------------------------------------------------------------------------------------------------------------------33
STEP 3 ------------------------------------------------------------------------------------------------------------------------------------34
STEP 4 ------------------------------------------------------------------------------------------------------------------------------------34
STEP 5 ------------------------------------------------------------------------------------------------------------------------------------35
STEP 6 ------------------------------------------------------------------------------------------------------------------------------------35
STEP 7 ------------------------------------------------------------------------------------------------------------------------------------36
STEP 8 ------------------------------------------------------------------------------------------------------------------------------------36
STEP 9 ------------------------------------------------------------------------------------------------------------------------------------37
STEP 10-----------------------------------------------------------------------------------------------------------------------------------37
STEP 11-----------------------------------------------------------------------------------------------------------------------------------37
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Amadeus Automated Refunds

AMADEUS AUTOMATED REFUNDS
Amadeus automated refunds allow you to refund sale documents and electronic
tickets quickly and easily for tickets issued on 364days in the past.

The refund transactions you enter search for data stored in the central ticketing
4
server's document database. If the data is still available, the system uses it to create
a refund record. Data is normally stored in the system for 180 days. If the data is no
longer available, you enter details of the refund manually into a blank refund record.

You can process refund records directly for full refunds, or manually update them for
partial refunds.
Here is an example of a query report that contains refunded documents. They are
indicated by the 'RFND' transaction type code in the last column.
FEATURES
¾
¾
¾
¾
Automatic Population of a refund record using stored ticket data
Interactive Automated refund of Electronic tickets
Automated refund of paper tickets.
Full and Partial refund capability
BENEFITS
¾
¾
¾
Increased efficiency
Increased productivity
Increased flexibility
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Amadeus Automated Refunds

EXPLANATION
¾
¾
5
¾
¾
¾
1)
2)
3)
Ticket issued on 364days in the past.
You can process two type of refunds
FULL - To refund all coupons of the ticket
PARTIAL- To refund only some coupons of the ticket

You can refund e-ticket coupons that have an 'OPEN: O' status. Status
indicators are received from the airline along with Electronic Ticket Settlement
Authorization Code (ESAC). Both the status indicator and ESAC are used by
the system to create the refund record.

Refunded coupons are indicated as 'REFUNDED: R'' in the e-ticket record and
in the Airline system where the e-ticket record is stored.

The Automate refund can be used in three different ways. You can generate
automated refund by :

TICKET NUMBER
FA or FHE element from PNR
Sequence number from the Query Report (TJQ Display)
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Amadeus Automated Refunds

REFUND RECORD UPDATION CRYPTIC ENTRIES
The refund transactions you enter search for data stored in the central ticketing
6
server's document database. If the data is still available, the system uses it to create
a refund record. Data is normally stored in the system for 180 days. If the data is
no longer available, you enter details of the refund manually into a blank refund
record. You can process refund records directly for full refunds, or manually update
them for partial refunds. Following cryptic entries are to update a refund record.
- PASSENGER NAME
- DATE OF ISSUE
- ADD DOC NUMBERS
- DELETE DOC NUMBERS
- CHECK DIGIT
- ADD TKT/DOC COUPONS
- DELETE TKT/DOC CPNS
- DOCUMENT TYPE
- ITINERARY
- FARE PAID
- FARE PAID IN ALTERNATE
CURRENCY
- FARE USED
- COMMISSION
- CANCELLATION PENALTY

- CANCELLATION PENALTY
COMMISSION
- MISCELLANEOUS FEE
- ADD SPECIFIC TAX
- UPDATE EXISTING TAX
- DELETE SPECIFIC TAX

- TOUR CODE
- NET REFUND
- FORM OF PAYMENT

- FOP AMOUNT
- CUSTOMER FILE REF
- ORIGINAL ISSUE
- REMARKS
- AIRLINE AUTHORITY
- ORIGINAL ISSUE
- REMARKS
- AIRLINE AUTHORITY
TRFU/NM MINHAS MUHAMMAD ZAFAR MR
/I 25JAN02
/DA 2
/DX 2
/D 1 DG 2
/D 1 C34 /D 2 C12
/DX 1 C34 /DX 2 C12
/TKT Y
/S D
/F 1000.00

/F NZD100000
/U 500.00
/FM 9
/FM 9N
/FM 100.00A
/CP 50.00A
/CP 50
/CM 9
/CM 100.00A
/MF 10
/TA10.00GB
/TA10.00ZPMIA2
/TA10.00XFJFK4.5
/TU4-10.00
/TX 9
/TX 1-12
/TC NRD09900
/NF 10000.00
/FP 1 CASH
/FP 2 CCVI111100002222...
/FP A 1 1000.00
/CD 1 DATA
/FO 1253700000007LON...
/RM FREEFLOW
/AA 10504Q59QBXE9C
/FO 1253700000007LON...
/RM FREEFLOW
/AA 10504Q59QBXE9C
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Amadeus Automated Refunds

REFUND RECORD MANUAL UPDATE ENTRIES
Following are the cryptic entries to update the refund records:

PASSENGER NAME
This field contains the passenger name and the title printed on the document you
are refunding. To update this field, enter: TRFU/NMMINHAS ZAFAR MR
/NM
MINHAS ZAFAR
MR

System Response
Slash, Name field Identifier
Passenger Name
Title
7
DATE OF ISSUE
This field contains the date on which the document you are refunding was originally
issued. To update this field, enter: TRFU/I25NOV09
/I
25NOV09
Slash, Issue Date Identifier
Date of Issue
System Response
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Amadeus Automated Refunds

ADD DOCUMENT RANGE
This field contains the ticket/document number or number range of the documents
you are refunding. To add two conjunction tickets for example, enter:  TRFU/DA2
/DA
2

System Response
Slash, Document range identifier
Number of consecutive document numbers to add
8
DELETE DOCUMENT RANGE
To delete the document numbers from the existing number range, enter: TRFU/DX2
/DX
2

System Response
Slash, Delete range Identifier
Number of consecutive document numbers to delete
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Amadeus Automated Refunds

ADD CHECK DIGIT
To add check digit, enter TRFU/D1DG6
/D
1
DG
6

System Response
Slash, Document Field Identifier
Number of the document to which check digit applies
Check digit Identifier
Check digit
9
ADD DOCUMENT COUOPNS
This field contains the unused coupons of the document you are refunding. To add
coupons, enter: TRFU/D1C34/D2C12
/D1
C34
/D2
C12

System Response
Slash, Document Number 1 field identifier
Coupon number 3 and 4
Slash, Document Number 2 field identifier
Coupon number 1 and 2
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Amadeus Automated Refunds

DELETE DOCUMENT COUOPNS
To delete existing coupon, enter: TRFU/DX1C12/DX2C34
/DX
1
C12
/DX
2
C34

System Response
Slash, Delete document identifier
Document number 1
Coupon 1 and 2 (Used coupons to delete)
Slash, Delete document identifier
Document number 2
Coupon 3 and 4 (Unwanted coupons to delete)
10
DOCUMENT TYPE
The document type field identifies whether or not there is a document coupon to
refund. For documents to be refunded, this field must be set to y for yes. When this
field is set to Y, it is mandatory to have a value in the coupons field.

If there is no document coupon available for refund, for example in specific cases of
denied boarding or downgrading, this field can be set to n for no and the coupons
field to 0000. To update this field, enter: TRFU/TKTY
/TKT
Y

System Response
Slash, Document type field identifier
Y (Yes), N (No)
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Amadeus Automated Refunds

ITINERARY TYPE
11
This field identifies the type of sale (Domestic or International) of the document you
are refunding. To update this field, enter:  TRFU/SI
/S
I

System Response
Slash, Type of sale field identifier
I (International), D (Domestic)
FARE PAID
This field contains the original fare paid (excluding taxes) of the document you are refunding. To
update this field, enter:  TRFU/F1500
/F
1500

System Response
Slash, Fare paid field Identifier
Fare Paid Amount (1 - 11 characters)
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Amadeus Automated Refunds

FARE USED
This field contains the fare that applies to the coupons of the document that have
already been used. To update this field, enter: TRFU/U650
/U
650

System Response:
Slash, Used Fare field Identifier
Used Fare Amount (QAR 650.00)
12
COMMISSION
This field contains the commission that applies to the original sale of the document
you are refunding. To update this field, you can make the following entries:

TRFU/FM7
TRFU/FM7N
TRFU/FM100.00A
/FM
7
7N
100.00A

System Response:
Slash, Commission Field Identifier
Percentage Value for commission
Percentage, Calculated on Net Fare
Fixed Amount as commission
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Amadeus Automated Refunds

CANCELLATION PENALTY
13
This field contains the cancellation penalty that applies to the refund. To update this
field, you can make the following entries:

TRFU/CP100
TRFU/CP100A
/CP
100
100A

System Response
Slash, Cancellation Penalty field identifier
Percentage (100%)
Amount (QAR100.00)
Note: If you don't enter the Amount indicator (A) in your entry, the system defaults
to percentage.

CANCELLATION PENALTY COMMISSION
This field contains the commission that applies to the cancellation penalty charged
for the refund. To update this field, you can make the following entries:

TRFU/CM7
TRFU/CM100A
/CM
7
100A
Slash, Commission applies on penalty field identifier
Percentage (7%)
Amount (QAR100.00)
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Amadeus Automated Refunds

MISCELLANEOUS FEE
14
In this field you can enter an amount for administrative charges related to the refund. To update
this field, enter: TRFU/MF100.00
/MF
100.00
Slash, Miscellaneous Fee field Identifier
Amount (QAR100.00)
ADD TAX FOR REFUND
This is the sum of the unused refundable taxes in the refundable tax record. You can
add, update and delete individual taxes in the refundable tax record.

To display the tax record from the refund record, enter: TRFT

To add an individual unused tax, enter one of the following:
TRFU/TA260.00GB
TRFU/TA20.00XFJFK4.50
/TA
260.00
GB
20.00
XF
JFK4.50
Slash, Tax add field identifier
Tax Amount
Tax code
Tax Amount
Tax Code
Airport/Segment Tax Breakdown (Three Alpha and 1-5
Characters including decimal placement)
System Response:
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Amadeus Automated Refunds

UPDATE EXISTING TAX
To update existing tax amount, enter: TRFU/TU1-180.00
/TU
1
-
180.00

System Response:
Slash, Tax update field identifier
Tax number 1
Dash
Amount require (QAR180.00)
15
DELETE TAX
To delete the individual tax, enter: TRFU/TX4
/TX
4

System Response:
Slash, Delete tax field identifier
Tax on Line number 4
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Amadeus Automated Refunds

TOUR CODE
16
This field contains the fare discount code/tour code that applies to the document you
are refunding. To update this field, enter:  TRFU/TCNRD00500
/TC
NRD00500

System Response:
Slash, Tour code Field Identifier
Tour code
NET REFUND
This field is used for net remit tickets. It contains the net fare amount to be
refunded. The net refund must be equal to or less than the fare paid value. To
update this field, enter: TRFU/NF850.00
/NF
300.00

System Response:
Slash, Net refund field identifier
Net Refund Amount (QAR850.00)
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Amadeus Automated Refunds

FORM OF PAYMENT
17
This field contains the form or forms of payment for the document you are refunding
and for the refund. You can enter up to three different forms of payment.

To update this field, enter, for example:   TRFU/FP1CASH
/FP
1
CASH

System Response:
Slash, Form of payment Field Identifier
Form of payment number 1
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Amadeus Automated Refunds

FORM OF PAYMENT AMOUNT
18
This is the amount to be refunded for a specific form of payment. To update the form
of payment amount, enter: TRFU/FPA11750.00
/FP
A
1
1750.00

System Response:
Slash, Form of Payment field identifier
Amount Identifier
Form of Payment Number 1
Amount for refund (QAR1750.00)
REMARKS
In this field you can enter additional information related to the refund. To update
this field, enter:   TRFU/RMDUE TO NO OPERATION
/RM                            Slash, Remarks field identifier
DUE NO OPER¼..    Free flow text
ORIGINAL ISSUE
This field contains the original issue information, when you are refunding an
exchange document. To update this field, enter:

TRFU/FO1254810067610DOH15APR1077777722
/FO
1254810067610
DOH
15APR10
77777722
Slash, Original issue field identifier
Document Number
Place of issue
Date of issue
Document issued office IATA number
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Amadeus Automated Refunds

FULL REFUNDS
Following are the steps to process the full refund on Amadeus which is reported to
the local BSP.
STEP1
Initiate a refund and display the refund record by using any one of the following
options.
Using document number, enter:
From PNR, enter:
From Query report (TJQ):
TRF 125-4810006632
TRF/L6
TRF/ I - 001528
(Ticket Number)
(''FA'' / ''FHE'' on line 6)
(Sequence number 001528)
19
STEP 2
If any cancellation penalties enter: TRFU/CP100A

Where:
TRFU
/
CP
100
A
The transaction code to update refund record
Slash
Cancellation Fee Indicator
Amount in Local Currency (Qatari Riyals)
Amount Indicator
NOTE: When you refund a document with a cancellation penalty and you do not
specify amount indicator (A), the system consider the default to always be a
percentage (P).
STEP 3
To process the refund, enter: TRFP
System Response:
OK ETKT RECORD UPDATED SAC- 125SDXU4IWDWO
OK - REFUND PROCES
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Amadeus Automated Refunds
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The status of all refunded coupons in the e-ticket record is changed to 'R' (refunded)
after which it can not be reversed to 'O' / 'A'

In the PNR, the existing FA element for the refunded ticket is removed, stored in the
PNR history, and replaced by a new FA element that includes the ER status code;
this indicates that the ticket has been refunded.
For Example:

Electronic Ticket Refund:
FA PAX 125-4810006632/ERBA/S2-3

Here: ER Status Code (Electronic Ticket Refunded)

You can ignore a refund record at any time prior to processing (TRFP) the record
with the following entry: TRFIG
From the Query Report (TJQ) display, you can cancel a refund record (If Airline
Support cancels function for refunds) that has already been processed by
entering the following before the sales report reported to local BSP: TRDC/001537
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Amadeus Automated Refunds

FULL REFUND EXAMPLES
Following are the examples for full refund:
21
PUBLISHED FARE FULL REFUND
For example a ticket 125-4810067612 needs to be fully refunded with QAR100.00
Cancellation/Refund Penalty. The following steps will apply.

PNR
QUERY REPORT
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Amadeus Automated Refunds

STEP1
Initiate a refund and display refund record by using any one option of the following
options:
Using  Document Number, enter:
From  PNR, enter:
From Query Report (TJQ):

System Response
TRF125- 4810067612 (Ticket Number)
TRF/L6
TRF/I- 003681
('FA' on line number 6)
(Sequence Number)
22
STEP2
Update the Cancellation/Refund Penalty, enter: TRFU/CP100A

System Response
STEP 3
To process the Automated Refund: TRFP

System Response
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Amadeus Automated Refunds

STEP 4
To display the e-ticket record, enter: TWD/TKT125-4810067612

System Response
23
STEP 5
To display the Query report for refunded documents, enter: TJQ/SOF/QTC-RFND

System Response
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Amadeus Automated Refunds

NET FARE FULL REFUND
Following are the steps for Net Fare full refund.

For example an e-ticket 1254810067615 was issued for Published Fare
QAR17450 and Net / Market Fare QAR10000.00 with taxes QAR1900.00

Issued e-ticket Record:
24
STEP 1
Initiate a refund and display refund record by using any one option of the following
options:
Using  Document Number, enter:
From  PNR, enter:
From Query Report (TJQ):

System Response:
TRF125- 4810067615 (Ticket Number)
TRF/L6
TRF/I- 003686
('FA' on line number 6)
(Sequence Number)
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Amadeus Automated Refunds

STEP 2
As per the Fare rule, QAR410.00 Penalty will apply before departure:
25
STEP 3
Update the cancellation penalty amount, enter: TRFU/CP410A

System Response:
Amadeus Qatar Training Services



Amadeus Automated Refunds

STEP 4
To process the refund, enter: TRFP

System Response:
26
STEP 5
To display the Query report for refunded documents, enter: TJQ/SOF/QTC-RFND

System Response
STEP 6
To display the e-ticket record, enter: TWD/TKT125-4810067615

System Response:
Amadeus Qatar Training Services



Amadeus Automated Refunds

PARTIAL REFUNDS
We use partial refunds option to refund some unused coupons of the documents.
27
When partial refund is required the data can be changed by using TRFU transaction.
PARTIAL REFUNDS EXAMPLES
Following are the examples for the partial refunds

PUBLISHED FARE PARTIAL REFUND
For example an e-ticket 1254810067614 was issued for Fare QAR26340 and
taxes QAR1900.00

Issued E-ticket Record:
Travel Agent needs to be partially/Half refund with Fare QAR7440.00, Taxes
QAR1260 and refund charges QAR100.00. The following steps will apply:
Amadeus Qatar Training Services



Amadeus Automated Refunds

STEP1
28
Initiate a refund and display refund record by using any one of the following options.
Using document number, enter:
From PNR, enter:
From Query report (TJQ):
TRF 125-4810067614  (Ticket Number)
TRF/L6   ('FA' / 'FH' on line 6)
TRF/ I - 003683  (Sequence number 003683)
System Response:
STEP 2
Update the utilised fare for used coupons, enter: TRFU/U18900

System Response:
Amadeus Qatar Training Services



Amadeus Automated Refunds

STEP 3
If any Cancellation/refund Penalties enter: TRFU/CP100A

System Response:
29
STEP 4
To display Tax record, enter: TRFT

System Response:
The utilized taxes are as: QAR 580.00 YQ (T1), QAR 20.00 YQ (T2) and
QAR40.00 QA (T3).

Refundable taxes are as: QAR 580.00 YQ, QAR 20.00 YQ, QAR520.00 GB and
QAR140.00 UB
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Amadeus Automated Refunds

STEP 5
To update refundable tax, enter:  TRFU/TU1-580  (T1)
TRFU/TU2-20    (T2)
System Response:
30
STEP 6
The fully utilized tax QAR40.00 QA (T3) and needs to be deleted, enter:
TRFU/TX3

System Response:
Amadeus Qatar Training Services



Amadeus Automated Refunds

STEP 7
To display active refund record panel, enter: TRF

System Response:
31
STEP 8
To process Auto refund: TRFP

System response:
STEP 9
To display Query report, enter: TJQ/SOF/QTC-RFND

System Response:
Amadeus Qatar Training Services



Amadeus Automated Refunds

NET FARE PARTIAL/HALF REFUNDS
Following are the steps for Net Fare Partial/Half full refund.

For example an e-ticket 1254810067616 was issued for Published Fare
QAR17450 and Net / Market Fare QAR10000.00 with taxes QAR1900.00

Issued e-ticket Record:
32
Travel agent needs to be partially refunded with Net Fare QAR5000.00, Taxes
QAR640.00 and Penalty QAR410.00. The following are the steps will apply:
STEP1
Initiate a refund and display refund record by using any one of the following options.
Using document number, enter:
From PNR, enter:
From Query report (TJQ):

System Response:
TRF 125-4810067616  (Ticket Number)
TRF/L6   ('FA' / 'FH' on line 6)
TRF/ I - 003687  (Sequence number 003683)
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Amadeus Automated Refunds

USED FARE CALCULATION
The following formula will apply to calculate the used fare:

{FARE PAID (Published)  -  FARE REFUNDABLE (Net Fare) = FARE USED}
Here:
FARE PAID

REFUNDABLE NET FARE

Used Fare
33
QAR17450.00

QAR5000.00

{17450.00 - 5000.00 = 12450.00}
STEP 2
Update the Used Fare, enter: TRFU /U12450

System Response:
Amadeus Qatar Training Services



Amadeus Automated Refunds

STEP 3
Update the refundable NET FARE Amount (QAR5000.00), enter: TRFU/NF5000

System Response:
34
STEP 4
Update cancellation/Refund penalty (If Any), enter: TRFU/CP410A

System Response:
Amadeus Qatar Training Services



Amadeus Automated Refunds

STEP 5
Display the TAX panel, enter: TRFT

System Response:
35
The utilized taxes are as: QAR 580.00 YQ (T1), QAR 20.00 YQ (T2) and
QAR40.00 QA (T3)

Refundable taxes are as: QAR 580.00 YQ, QAR 20.00 YQ, QAR520.00 GB and
QAR140.00 UB
STEP 6
To update refundable tax, enter:  TRFU/TU1-580  (T1)
TRFU/TU2-20    (T2)
System Response:
Amadeus Qatar Training Services



Amadeus Automated Refunds

STEP 7
The fully utilized tax QAR40.00 QA (T3) and needs to be deleted, enter:
TRFU/TX3

System Response:
36
STEP 8
To display active refund record panel, enter: TRF

System Response:
Amadeus Qatar Training Services



Amadeus Automated Refunds

STEP 9
37
Update Refundable total Amount in the Form of payment, where QAR5850.00 is the
net refundable total amount, enter: TRFU/FPA15850

System Response:
STEP 10
To process Auto refund: TRFP

System response:
STEP 11
To display Query report, enter: TJQ/SOF/QTC-RFND

System Response:
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