AMADEUS help

Sign In Use the Sign In screen to: Sign In to Amadeus Vista

1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

In the Agent Sign field, enter the 4-digit agent sign assigned to you by your administrator. Example: 1234 In the Initials field, enter the 2-letter initials of your name. Example: AB From the Duty Code drop-down list, select your duty code. Example: GS-General Sales Agent If you normally sign in with a password, enter the password assigned to you by your administrator in the Password field. Example: BLYATS Select the work area(s) that you want to sign in to (A, B, C, D, E, F). Select one or multiple work area(s). If you want to sign in to Amadeus Vista's practice training system, select the Practice Training check box. Click on Sign In. A window appears displaying your office ID, current work area, and marketing information. Click on OK.

Change Your Password Depending on your office setup, you may occasionally need to change your password.

1. 2. 3. 4. 5. 6.

In the Agent Sign field, enter the 4-digit agent sign assigned to you by your administrator. In the Initials field, enter the 2-letter initials of your name. Example: 1234 AB From the Duty Code drop-down list, select your duty code. Example: GS-General Sales Agent In the Password field, enter your current password. Example: BLYATS In the New Password field, enter your new password. Example: ILAND Click on Sign In.

Sign In to a Remote Terminal

1. 2.

Click on the Remote Logon arrow to the left of your screen. In the Office ID field, enter the remote office ID. Example: LON1A2151 In the Terminal ID field, enter a terminal ID (Example: 0A2936). If left blank, the system uses the

3.

characteristics, such as default city, of the first terminal on the list at the remote location. Note: The sign you use must be in the remote location's sign bank. It cannot be the same sign that you use in your own office. 4.            Click on Sign In. Related topics Sign Out Sign Out To sign out of the work session and return to the Sign In screen, click on the Amadeus Vista menu, then select Exit from the menu. Close your browser and shut down or turn off your computer according to procedures set up by your office. Note: If you are signed in to a remote location, click on the Command page tab. Enter JO* to sign out of the work areas, then enter JUO to sign out of the remote location. Related topics

Sign In

Navigate using work area tabs In Vista, you use up to six different work areas at one time with each work area containing an active PNR or queue. The work area tabs are located at the bottom of the screen, and are labeled A through F. To switch to another work area, click on the appropriate tab. If you have not yet signed into that work area, the system automatically signs you in. The tab also can contain an indicator depending on the status of that work area, such as: Indicator Meaning The work area contains an active PNR The work area contains an active message or PNR queue The work area is currently signed into practice training Additionally, by right-clicking on a tab, you can:

• • • •

Sign in to or out of a work area Suspend the work area Enter or exit practice training Display the properties of the work area

Tab settings Use the Options screen to: Rearrange the Tab Display Order You can choose in which order the tabs are displayed by changing the rank of the tabs. The tab with a rank of 1 displays first then 2, 3, and so on. To change the order, select a tab, then click on        to give this tab a higher rank or        to give it a lower rank. Tabs positioned below the green line appear in the second row To display your settings and keep the Tab settings screen open, click on Apply. To display your settings and close the Tab settings screen, click on OK.To reset to default settings, click on Reset. Choose Default Tab Settings You can select which tab is the first one displayed by default after you sign in. Select the radio button that corresponds to the tab you want to see first. To display your settings and keep the Tab settings screen open, click on Apply. To display your settings and close the Tab settings screen, click on OK.To reset to default settings, click on Reset.

Tab settings Use the Options screen to: Rearrange the Tab Display Order You can choose in which order the tabs are displayed by changing the rank of the tabs. The tab with a rank of 1 displays first then 2, 3, and so on. To change the order, select a tab, then click on        to give this tab a higher rank or        to give it a lower rank. Tabs positioned below the green line appear in the second row To display your settings and keep the Tab settings screen open, click on Apply. To display your settings and close the Tab settings screen, click on OK.To reset to default settings, click on Reset. Choose Default Tab Settings You can select which tab is the first one displayed by default after you sign in. Select the radio button that corresponds to the tab you want to see first. To display your settings and keep the Tab settings screen open, click on Apply. To display your settings and close the Tab settings screen, click on OK.To reset to default settings, click on Reset. Graphic Page Keyboard Shortcuts Within Amadeus Vista you can use your keyboard to navigate quickly as well as accomplish a whole range of tasks. Below you will see a list of keyboard shortcuts along with an explanation of what each one does. Common Shortcut Keys

Press F1

TAB SHIFT + TAB SHIFT + F10 or the CONTEXTUAL MENU KEY HOME END ESCAPE PAGE UP PAGE DOWN ENTER

To Display Help for a selected field. If no field has been selected, Help for the first mandatory field will be displayed. Select the next screen item, for example, field, icon, button. Select the preceding screen item, for example, field, icon, button. Display items from the toolbar as a contextual menu.

Scroll to the top of the screen. Scroll to the end of the screen. Close any pop-up window as well as the Help window. Open the More Options screen section. Close the More Options screen section. Activate the selected button or function.

SPACE DOWN ARROW CTRL + J CTRL + TAB ALT + LETTER CTRL + W CTRL + INSERT

CTRL + DELETE

Activate the selected icon. This also checks and unchecks a check box. Open the Encode window associated to a particular field. Toggle between the Command page and the Graphic page. Move the focus to the toolbar. Move to a specific work area. Close Amadeus Vista. Add a new row. This shortcut applies to the Quick PNR area and Amadeus Insurance only. Remove a new row. This shortcut applies to the Quick PNR area and Amadeus Insurance only.

Navigating from One Area Tab to Another

Press ALT + 0 ALT + 1 (don't use the numeric pad) ALT + SHIFT + 1 (don't use the numeric pad)

To Open the Amadeus Vista menu. Open a specific work area tab, or a specific Vista tab from the front row. Enter the letter or number that appears inside each tab. For example, if an A appears next to the Air tab, enter A to open it. Open a specific work area tab, or a specific Vista tab from the back row. Enter the letter or number that appears inside each tab. For example, if an A appears next to the Air tab, enter A to open it.

Navigating in the Quick PNR Area

Press CTRL + INSERT CTRL + DELETE DOWN ARROW UP ARROW CTRL + UP ARROW

CTRL + DOWN ARROW

To Add a new row. Remove a new row. Moves to the corresponding field one row down. Moves to the corresponding field one row up. Move to the previous section of the screen. Note: This shortcut also works in the Profiles treeview and within the Amadeus Insurance area. Move to the next section of the screen. Note: This shortcut also works in the Profiles treeview and within the Amadeus Insurance area.

Text Shortcut Keys Press CTRL + RIGHT ARROW CTRL + LEFT ARROW

To Move the cursor one word to the right. Move the cursor one word to the left.

SHIFT + HOME SHIFT + END SHIFT + RIGHT ARROW SHIFT + LEFT ARROW SHIFT + CTRL + RIGHT SHIFT + CTRL + LEFT CTRL + C CTRL + X CTRL + V

Extend a selection to the beginning of a line. Extend a selection to the end of a line. Extend the selection one character to the right. Extend the selection one character to the left. Extend the selection one word to the right. Extend the selection one word to the left. Copy text to the clipboard. Cut the selected text to the clipboard. Paste the clipboard contents.

Drop-Down List Shortcut Keys Press DOWN ARROW or RIGHT ARROW UP ARROW or LEFT ARROW PAGE UP PAGE DOWN HOME END SPACEBAR ENTER ESCAPE Contextual Menu Shortcut Keys

Press UP ARROW DOWN ARROW ESCAPE ENTER

To Move the cursor to the next item in the list. Move the cursor back one item in the list. Move up one screen. Move down one screen. Move the cursor to the first item in the list. Move the cursor to the last item in the list. Select the item and close the list. Activate the selected function and close the menu. Close the menu.

To Select the previous menu item. Select the next menu item. Close the menu. Activate the selected function and close the menu.

Option Button Shortcut Keys Press UP ARROW or LEFT ARROW DOWN ARROW or RIGHT ARROW TAB

To Select the previous option button within a group of buttons. Select the next option button within a group of buttons. Select the next screen item outside a group of buttons.

Command Page Keyboard Shortcuts

You can use the following keyboard shortcuts either in History Mode or Panel Mode. In History Mode, you can scroll back to previous displays; in Panel Mode, you cannot.

Keys HOME CTRL + HOME END CTRL + END ENTER CTRL + ENTER

PAUSE SHIFT + PAUSE F3

History Mode Go to beginning of line Go to first prompt* (beginning of history) Go to end of line Go to last prompt (end of history) Send Go to next line (This does not insert a new line, except when the cursor is inside the history on the command area after the prompt) Clear current page Clear all pages

Panel Mode Go to beginning of screen Go to beginning of screen Go to end of screen Go to end of screen Send Go to next line (This never inserts a new line) Clear current page N/A

SHIFT + F3

CTRL + PGUP CTRL + PGDN `(US ONLY)

Clear current page Note: This key is linked to the standard 3270 emulator settings. Clear all pages Note: This key is linked to the standard 3270 emulator settings. Go to previous prompt Go to next prompt Insert "FQD" at the beginning of last prompt

Clear current page

N/A

`(US ONLY)

Insert a prompt at the current cursor position

ALT + UP ARROW ALT + DN ARROW ALT + RIGHT ARROW CTRL + P

Redisplay the previous command

Redisplay the next command

Open the Command Line Recall window

Open the Print Options window

CTRL + K CTRL + S CTRL + F6

Open the Smart Key Editor Split the screen Switch from one split screen to the other

N/A N/A Insert "FQD" at the beginning of last prompt Insert a prompt at the current cursor position Redisplay the previous command Redisplay the next command Open the Command Line Recall window Open the Print Options window Open the Smart Key Editor N/A N/A

CTRL + Z

Open the Customization window

CTRL + A CTRL + C CTRL + V

Select all Copy Paste

Open the Customization window Select all Copy Paste

Note: Shortcut keys can vary depending on the market. 'Prompt' refers to the start of the message, which is represented by the character '>'. Navigating from One Area Tab to Another

Press ALT + 0 ALT + 1 (don't use the numeric pad) ALT + SHIFT + 1 (don't use the numeric pad)

To Open the Amadeus Vista menu. Open a specific work area tab, or a specific Vista tab from the front row. Enter the letter or number that appears inside each tab. For example, if an A appears next to the Air tab, enter A to open it. Open a specific work area tab, or a specific Vista tab from the back row. Enter the letter or number that appears inside each tab. For example, if an A appears next to the Air tab, enter A to open it.

Related topics Smart Keys Keyboard Shortcuts Introduction to Amadeus PNR Choose the PNR tab to create PNRs and retrieve or claim them. The PNR tab includes the following five screens:

Screen New From Profile Open Claim

Function Create a PNR before or after you book the itinerary Transfer information from a traveler or company profile to the PNR

Redisplay

Retrieve a PNR by entering the passenger's name, record locator, or flight information Claim passenger bookings made directly with an airline by entering your customer's record locator or flight information. Some airlines place restrictions on PNRs you claim from them, so if you need information about specific conditions when claiming PNRs, check with the airline directly. Redisplay a PNR in the Graphic Page when the PNR is open in the Command Page

Related topics Transfer PNR Information to a Profile

Introduction to Auxiliary Segments Transfer Company Profile Information Add Remarks to a PNR Cancel PNR Elements Add Special and Other Services to a PNR Transfer Traveler Profile Information Add Queuing Option Information to a PNR Add Security Information to a PNR Add Main Elements to a PNR Add Fare Information to a PNR PNR Segment Status Codes Redisplay a PNR from the Command Page Add Address Information to a PNR Claim a PNR PNR Icons Open a PNR Split a PNR Open a PNR Use the Open screen within the PNR tab to: Retrieve a PNR using passenger name information

1. 2. 3. 4. 5. 6.

Click on the By Name tab. In the Last Name field, enter the customer's last name. Example: Johnson In the First Name field, enter the customer's first name. Example: Robert In the Office ID field, enter your agency's 9-character office identification code. Example: LON1A1234 To search for a specific segment in the PNR, select a service type from the Service drop-down list. Example: AIR In the Airline/Provider field, enter the 2-letter airline code or 3-letter provider code code in the itinerary. Example: BANote: If you don't know the code, enter the airline or provider name, then click on       . From the list that appears, click on the relevant code. The field is automatically updated with the selected code. In the In Date field, enter the date on which the service begins. Example: 03JUN In the Out Date field, enter the date on which the service ends. Example: 10JUN To open a PNR that has not been canceled, select the Active Segments Only check box. To search for split PNRs only, select the Associated Cross-Reference check box. Click on Send.

7. 8. 9. 10. 11.

Retrieve a PNR using a record locator

1. 2. 3. 4.

Click on the By Record Locator tab. In the Record Locator field, enter the 6-character record locator of the PNR. Example: AX79N2 To display a list of split PNRs associated to the record locator you specified, select the Associated Cross- Reference check box. Click on Send.

Retrieve a PNR using service information

1. 2. 3. 4. 5. 6. 7. 8.

Click on the By Service tab. From the Service drop-down list, select a service type that corresponds to any segment or element in the PNR. Example: AIR In the Last Name field, enter the customer's last name. Example: Johnson In the First Name field, enter the customer's first name. Example: Robert In the Airline/Provider field, enter the 2-letter airline code or 3-letter provider code code in the itinerary. Example: BA (airline code) or PCL (cruise provider code) In the In Date field, enter the date on which the service begins. Example: 03JUN In the Out Date field, enter the date on which the service ends. Example: 10JUN If you selected an AIR service, you can enter the following additional information to refine your search:

In the In Time field, enter the flight departure time. Example: 1300 In the From field, enter the 3-letter airport code for the departure airport. Example: LON.

Note: If you don't know the code, enter the airline name, then click on relevant code. The field is automatically updated with the selected code.

. From the list that appears, click on the

In the To field, enter the 3-letter airport code for the arrival airport. Example: STO. If you don't know the code, follow the note above. In the Flight Number field, enter the flight number. Example: 776

1. 2.

To search for split PNRs only, select the Associated Cross-Reference check box. Click on Send.

Retrieve a PNR using a frequent flyer number

1. 2.

Click on the By Frequent Flyer tab. In the Airline field, enter the 2-letter code for the airline. Example: BA

Note: If you don't know the code, enter the airline name, and click on relevant code. The field is automatically updated with the selected code.

1. 2.

. From the list that appears, click on the

In the Card Number field, enter your customer's frequent flyer membership number. Example: H12E29K Click on Send.

Retrieve a PNR using an account number

1. 2. 3.

Click on the By Account Number tab. In the Account Number field, enter your customer's account number which is stored in the PNR as a back-office account number remark element (AI-AN). Example: 12345 Click on Send.

Retrieve a PNR using customer profile information 1.            Click on the By Customer Profile tab.

2. 3.

In the Record Locator field, enter the 6-character record locator of the customer profile that was used to create the PNR you wish to open. Example: AX79N2 Click on Send.

Related topics Introduction to Amadeus PNR Split a PNR PNR Display Explanation The PNR header contains important information about the PNR, including where and when it was booked, who booked it, and the record locator. If a TST has been created you can display the TST by clicking on the TST tag in the PNR header. If the system finds more than one active TST or a deleted TST a list is displayed. Here is an explanation of each section of the PNR:

Main

Contains the main elements of the PNR, including the names of the passengers booked on this trip, the passenger's phone and e-mail contact information, frequent flyer and ticket arrangement information, as well as miscellaneous remarks. When two or more passengers are traveling, a number is added to each passenger name. Use this number to associate the name to a specific PNR element, such as a frequent flyer number or special meal. To add an element to this section, click on the relevant icon to the right of the Main section:

Add a passenger name (before you end a PNR)

Add a phone / e-mail contact element

Add a frequent flyer element

Add a ticket arrangement element

Add a miscellaneous remark

Itinerary

Insurance Address

Add a received from element To modify any of the elements in the Main section, double click on the applicable element in the PNR. For example, double click on the passenger's name to perform a name change. Contains the flight, rental car, hotel, or manual segment booking, which are specified by the icon to the left of each segment. Contains insurance elements that have been priced or booked for the passenger. Contains address information, such as the passenger's mailing and billing addresses if you added them to the PNR.

To add an address, click on

next to Address. To modify the current information, double click on

the address element in the PNR.

Fare elements

Services

Remarks

Security

Contains fare and queueing information. It also contains information that prints on the ticket, including form of payment, commission, and other applicable information, such as endorsements, tour code, and original issue. To add a queueing option or fare data, click on the corresponding icon next to Fare elements. To modify the current information, double click on the fare element in the PNR. Contains seat and special meal information, plus any other requests and needs that the passenger might have. To add a seat, meal, assistance, or other services, click on the corresponding icon next to Services. To modify the current information, double click on the services element in the PNR. Contains accounting, invoice/itinerary, and confidential remarks. To add a remark, click on the corresponding icon next to Remarks. To modify a remark, double click on the remark in the PNR. Contains office IDs for locations authorized to view or modify the PNR, or both. To add a security

element, click on PNR.

. To modify the current information, double click on the security element in the

Check my trip

Check My Trip is an e-travel Web service that displays a user-friendly view of a PNR itinerary. Within the Check My Trip Web site you can also access trip tools. Trip tools provide useful information such as local events, subway maps, currency information, and airport links.